Buying a piece of jewelry is unlike buying anything else. Clothing wears out and cars rust out but jewelry has an emotional attachment that grows stronger and stronger with every passing day. That is way our customer service must surpass what you have come to expect.
We have a commitment to providing you outstanding service whether its custom making a ring, repairing your existing jewelry or providing you with one of our Military rings, we will give you our best. Once your jewelry is in our shop it will digitally photographed and thoroughly inspected to determine exactly what needs to be done. You will then be notified by email with an estimate for the cost of repairs. Your payment for the repairs will constitute an approval and the work will be started immediately. Once your jewelry is repaired it will again be thoroughly inspected to make sure it is in the best possible condition. The whole process should take no more than five business days (shipping time & special ordered parts not included in the five days) and you will receive your jewelry back looking brand new. So what is the big advantage? Well other than a great price and High Quality service WE BRING YOUR JEWELRY TO YOU WHEN IT’S DONE!
We stand behind each ring we sell, and we are confident you will wear your MILITARY RING with pride. Each of the custom features of your ring is carefully and skillfully crafted. “The high quality and durability are your assurance of lasting customer satisfaction.
Vanguard Jewelry fully warrants both your ring and simulated birthstone to be free from defects in workmanship or material for the life of the ring. If your ring cannot be repaired or replaced under these terms, a refund will be allowed.
All rings ordered in Steladium and Alluragold must be ordered to size as they are not sizable. If someone orders the wrong size, we will remake the ring for $85.00 with the return of the original order.
In addition, the following services will be performed on your Vanguard Military ring without charge:
Repair defects in workmanship or material.
Replace with a new ring if repairs cannot be made due to defects in workmanship or material.
Replace defective, broken, or lost simulated birthstones.
Vanguard Jewelry’s Full Lifetime Warranty is void if any work is performed on the ring by anyone other than Vanguard jewelry. You are responsible for the delivery of your ring to Vanguard Jewelry.
For more specifics on our warranty policy, please visit our warranty page.
Ordering Online with us is safe and secure!
We employ a method of interaction with our visitors (PayPal) that does not compromise credit card information. This online system is 100% secure.
We encourage you to feel comfortable using your credit card to conduct commerce on our site.
Return / Refund Policy
Every item we sell is carefully inspected before it is shipped. If you are not satisfied with the goods and inform us within fifteen (15) days of your receipt of the goods, you can ship them back to us (the whole order) and we will refund your order (less shipping). We will exchange items if they are faulty on delivery to you and we are notified within 15 days of the customers receipt of the product. All products to be returned must be carefully repackaged in their original packing.
There are no refunds on Jewelry Repair.
Paypal transactions will be refunded directly to your method of payment.
Delivery charges are calculated on an order-total basis.
Goods are charged at price shown on the product pages on the date the customer places the order and are exclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.
If we should receive a complaint about any part of our service, by phone,fax,e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days).It will then be dealt with confidentially,and effectively.
To make a claim under this warranty simply contact us and we will provide you with a return code: